Primary Responsibilities:

• Generate and develop new customer accounts by Prospecting/cold calling
• Build and foster a network of referrals to create new opportunities for revenue growth
• Develop ongoing profitable relationships with accounts
• Make 15 appointments per week and 30 cold calls per day
• Perform professional presentations or demonstrations of company product while on site.
• Overcome objections of prospective customers
• Emphasize product features and benefits, quote prices and prepare sales order forms
• Use laptops and tablets to sell the company product suite
• Media & Digital expert on all company products
• Run multiple sales appointments, meeting face-to-face with customers
• Follow up with clients to build a solid trusted-advisor relationship
• Account Planning
• Actively manage call schedule to adequately cover assigned territory in a time-efficient manner
• Maintain accurate records, including sales call reports
• Consistently meet and exceed sales targets and objectives and hit minimum productivity goals as determined by Manager
• Log daily activity into the CRM system
• Maintain professionalism, tact, diplomacy and sensitivity to portray the company in a positive manner
• Align team members with the organization’s mission and long-term success.
• Work with team members to set their performance objectives which are in alignment with corporate objectives.
• Create an environment within the team that inspires high performance and hold all team members accountable to performance objectives and behavior standards, to include documented periodic reviews of performance.
• Conduct regular department meetings to communicate department objectives.
• Prioritize workflow to meet department deadlines.

Competencies/Critical Skills:

• Decision making
• Strategic thinking
• Organization
• Planning
• Initiative
• Influencing to the others
• Multi-task
• Change oriented
• Customer oriented
• Consulting skills

Bilingual (Spanish/English) required

Describe the most challenging aspect of this position

The premise representative needs to manage rejection and frustration in a positive and constructive way. The persistence and the self-motivation are fundamental characteristics. They need to act like “hunters” looking for new customers and closing deals. They never take a “no” like an answer.

Responsibilities

(Major responsibilities and accomplishments expected of the position)

Sales Management

• Ability to meet the sales quota and increasing the sales per period
• Concentrate on impulse sales efforts and incremental sales efforts
• Achieving the overall Revenue and Sales Target
• Respond to changes in store financials – to include evaluating and implementing Sales strategies, monitoring Consumer Product Preferences, Consumer Demographics, Store Traffic, etc.

Store Operations Management

• Being detailed oriented to help with the purchase “Log process” that the Company currently used to maintain knowledge of the store’s weekly gross margin results
• Ensure that the following Operations processes are managed accurately: Pricing in accurate and timely manner in order to ensure the margins and revenue, Ordering and receiving merchandise according to demand (forecasting) , Stock Grocery, Keeping Taqueria Standards, Produce freshness and visually attractive, Store Opening and Closing, Avoiding shrink and all other forms of waste (Produce, Bakery and Meat Market), Scanning, Cash Deposit and reconciliation with the financial department
• Working with the Merchandising and Marketing team to establish promotional displays and in store specials
• Utilizing best practices to achieve total store productivity
  Business Management
• Keeping the cost within the cost budgets
• Ability to Negotiate with vendors in order to achieve the store metrics and goals
• Analyze reports and take necessary actions based on the analysis
• Extract reports like sales report, promotions reports, pricing list and take action based on the information obtained

People Management

• Ability to set the agenda and bring team members along to execute
• Ensure that team is highly motivated and works with clear goals
• Be the coach, teacher, trainer, and mentor for others to follow
• Capable of coaching, as well as, holding people accountable for their actions
• Capable of delivering bad news and constructively resolving issues
• Scheduling, Staffing, Payroll Administration and Training employees
• Ability to follow directions and give directions
• Ability to establish work metrics to measure progress of performance against established goals

Knowledge, Skills, Abilities and other personal characteristics

(The knowledge, skills and attitudes required for satisfactory job performance)

• Knowledge of grocery, baking, meat cutting, and/or restaurants
• Must have 3 to 4 years of management and sales experience in a grocery, food service, or retail environment
• Proficient computer user, with experience using email, Microsoft Excel, and Microsoft Word
• Comprehension of Financial Reports
• Customer service-oriented
• Negotiation skills
• Fluent in Spanish (Conversational, reading and writing proficiency)
• Capable to take responsible risk
• Be a merchant and business-oriented thinking
• Be Capable of multi-tasking without losing focus on key priorities
• Sales Skills
• “Hands on” and willing to perform any responsibility related to the business
• Use of common sense
• Have great sense of urgency
• Have High energy
• Organizational Skills
• Ability to evaluate and respond to continuously changing priorities
• Responsible and mature in character even working under a lot of pressure
• Problem Solving and Analysis at both strategic and functional levels
• Proactive thinking, planning, problem resolution and overall leadership
• Be honest and trustworthy
• Be respectful
• Be flexible
• Be a community role model
• “Can do” positive attitude
• Good Judgment
• Hungry to continuously learn
• Have a “continuous improvement” mentality

Experience Required:

• 3- 5 years in grocery/ retail experience
• Demonstrated ability to lead people and managing teams
• Ability to plan and forecast over one to two year time span
• Ability to organize and manage multiple priorities
• Problem analysis and problem solution at both strategic and a functional level
• Strong customer service orientation
• Negotiation skills
• High performance teams and a strong team player
• Commitment to Company values
• Knowledge of baking, meat cutting and/or restaurants
• Computer, E-mail, Excel, Word
• Fluent Spanish language is required

Essential Duties and Responsibilities:

• Customer Expectations
  Offers Superior Customer Service
  Handles and resolves Customer complaints in a positive, calm, and tactful manner
  Ensures that all Federal, State, and Company regulations and standards for product freshness food safety, refrigeration, and sanitation are met
  Ensures facility and equipment are properly maintained and in good repair to ensure product integrity and employee safety
  Ensures appropriate inventory levels
• Employee Expectations
  Maintains positive store environment
  Provides accurate, timely, and honest feedback to others about their performance
• Operating Expectations
  Ensures SOP compliance in every department
  Utilizes best practices to achieve total store productivity
  Identifies opportunities to reduce shrink
  Shares in the responsibility for total store contribution

Other Duties:

• Establishes documents and maintains quality standards, operating systems and processes
• For new stores, assist in hiring taqueria & panaderia supervisors, train staff, and provide assistance in determining labor hours needed
• For new stores review design, equipment placement, test equipment and ensure all smallwares and equipment are in place
• Work closely with regional leadership to ensure effective execution of all programs through frequent store visits and timely communications
• Implement merchandising and marketing programs for the store
• Accountable for other duties, assignments or projects assigned by District Manager

Physical demands and work environment:

• Lift light loads -Bend -Reach -Kneeling -Squatting -Vision for attention to detail
• The position should be able to handle customer complaints in a professional, courteous manner
• Willing to work a flexible schedule, including weekends